Terms & Conditions

Operated by: Sapphire Fare LLC
Address: 1901 HAY TER UNIT LL2 Easton PA 18042-4650

1. Acceptance of Terms

By accessing or using www.sapphirefare.com, you (“User,” “Customer,” or “Passenger”) agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, discontinue use immediately.

These Terms apply to:

• Online flight booking services (OTA)
• Consultation & advisory services (third-party support and claims)

Use of this website is strictly conditional upon acceptance of these Terms.

2. Independent OTA Status

• We are not an airline, carrier, or consolidator.
• All tickets are issued exclusively through authorized travel consolidators under contractual agreements.
• Airlines are not responsible for any services provided directly by Sapphire Fare LLC (consultation, service fees, platform access).
• References to airline names, codes, or logos are purely descriptive and do not imply endorsement or partnership.

3. Fares, Rules, and Restrictions

• All displayed fares are dynamic and not guaranteed until ticket issuance.
• Fare rules—including:
  • Refund eligibility
  • Change and cancellation penalties
  • Baggage allowances
  • Boarding requirements
  —are defined solely by airlines and consolidators.
• Promotional or discounted fares are typically non-refundable and non-changeable.
• We reserve the right to cancel a booking if pricing or inventory errors occur due to supplier/system issues.

4. Payment & Verification

• All bookings require successful payment authorization.
• Fraud prevention, identity verification, and passenger validation checks are mandatory.
• Failed payment, chargebacks, or disputes may result in booking cancellation and possible reporting to fraud agencies.
• All Sapphire Fare LLC service fees are strictly non-refundable, regardless of airline or claim outcome.

5. Refunds & Cancellations

• Refunds are governed exclusively by airline/consolidator fare rules.
• DOT 24-hour refund applies only when:
  • The booking is made at least 7 days before departure AND
  • The cancellation request is made within 24 hours
• Outside this window, airline fare rules strictly apply.
• Refund processing timelines may take 30–90+ days depending on airline workload.
• Service fees remain non-refundable even if a refund is approved.
• No-shows are strictly non-refundable.

6. Consultation & Advisory Services

These services are provided as independent third-party assistance and are not airline-operated.

• Assistance includes refund claims, compensation claims, delays, cancellations, disputes, and rebooking guidance.
• Written or digital consent is required before we represent a passenger.

Fees & Charges:

• A consultation/advisory fee may apply when a case is opened.
• A success-based fee of up to 30% applies if recovery (cash, credits, vouchers) is achieved.
• No outcome is guaranteed; airlines/suppliers make the final decision.
• Our responsibility ends after advisory and representation; final liability rests with the airline/supplier.

7. Limitation of Liability

• Sapphire Fare LLC is not liable for:
  • Airline delays, cancellations, or operational failures
  • Missed flights, missed connections, or denied boarding
  • Additional expenses such as hotels, meals, transport, or visas
  • Force majeure events (natural disasters, pandemics, strikes, government actions, etc.)
  • Emotional distress, lost income, or indirect damages
• Our maximum liability, if proven, is limited strictly to the service fees paid directly to Sapphire Fare LLC.

8. Additional Strict Conditions

• Incorrect names or passenger details provided by the customer are the passenger’s sole responsibility.
• Valid travel documents (visas, passports, health certificates) are the passenger’s responsibility. No refunds apply for denied boarding due to missing documents.
• Duplicate or conflicting bookings created by the customer are non-refundable.
• When using our advisory services for bookings made elsewhere, customers acknowledge that airlines may reject claims —and our service fees remain non-refundable.
• Filing unjustified chargebacks will result in legal enforcement and reporting to fraud/credit monitoring agencies.
• Airline-issued vouchers or credits are non-refundable and subject strictly to airline terms.

9. Customer Responsibilities

• Provide accurate information for all bookings.
• Verify baggage policies, visa requirements, and travel rules before travel.
• Check booking confirmations immediately upon receipt.
• Understand that a booking is confirmed only once the airline issues the e-ticket.

10. Governing Law & Jurisdiction

These Terms are governed by the laws of the State of New York, USA. All disputes must be resolved exclusively in state or federal courts located in New York.

Summary of Strict Conditions

• All Sapphire Fare LLC service fees are strictly non-refundable.
• Tickets are non-refundable/non-changeable unless airline rules allow it.
• Consultation/advisory outcomes are not guaranteed; fees apply regardless.
• No liability for airline actions, force majeure, or government regulations.
• Customers are fully responsible for document accuracy and compliance.
• Chargeback abuse will be addressed legally.

✈️ At www.sapphirefare.com, we prioritize clarity, compliance, and fairness. These Terms safeguard both our customers and our business while ensuring a transparent, reliable travel experience.