Consultation & Advisory Services

At www.sapphirefare.com, operated by Sapphire Fare LLC (Company Number: 14814199, Registered Address: 1901 HAY TER UNIT LL2 Easton PA 18042-4650), we provide more than just flight bookings. We understand that travel plans can change unexpectedly and passengers may encounter difficulties with airlines or other travel providers. To support our customers — and travelers worldwide — we offer independent Consultation and Advisory Services, even if the ticket was not purchased through our platform.

1. Purpose of Our Services

Our Consultation & Advisory Services aim to:

• Help travelers navigate airline policies for refunds, cancellations, and changes.
• Assist with compensation claims for delays, cancellations, or denied boarding.
• Provide expert clarification of fare rules, penalties, and refund/credit eligibility.
• Represent passengers when communicating with airlines or consolidators (with consent).
• Make complex airline processes simpler, clearer, and easier to manage.

2. Who Can Use These Services

• Customers who booked with us: Full support for post-booking issues.
• Customers who did not book with us: We assist as an independent third-party advisor.
• Global travelers: Services available worldwide with proper authorization.

3. How the Process Works

1. Step 1: Request & Consent
   • Passenger contacts us with their issue (refund, cancellation, compensation, etc.).
   • We provide a summary of terms and the expected process.
   • Written or digital consent is required before we take action on the passenger’s behalf.
2. Step 2: Review & Assessment
   • Our team reviews fare rules, ticket details, and applicable regulations (DOT, EU261, Montreal Convention, etc.).
   • We evaluate the possibility of recovery or compensation eligibility.
3. Step 3: Representation & Communication
   • With consent, we communicate directly with airlines, consolidators, or service providers.
   • We prepare, submit, and follow up on claims until resolution.
4. Step 4: Resolution & Settlement
   • If recovery is successful (cash, voucher, credit, or compensation), our service fees are applied.
   • If no recovery is possible, no additional charges apply beyond any initial consultation fee (if applicable).

4. Fees & Charges

• Standard Advisory Fee: A non-refundable fee, charged when opening a case (if applicable).
• Success-Based Fee: Up to 30% of recovered funds, credits, or compensation.
• Full Transparency: All fees are disclosed in advance before any action is taken.

5. What We Can Help With

Our advisory services include assistance with:

• Refund eligibility reviews and claim filing.
• Flight cancellations, schedule changes, and rebooking support.
• Compensation claims for delays, cancellations, or denied boarding.
• Partially used tickets or lost-value itineraries.
• Baggage-related claims or refunds when permitted by airline rules.

6. What We Cannot Guarantee

• We cannot override airline or consolidator fare rules.
• We cannot promise a refund or compensation if the airline denies the claim under applicable policy or law.
• Final approval always lies with the airline or issuing supplier.

7. Customer Responsibilities

• Provide accurate and complete ticket and personal information.
• Submit required documents (tickets, receipts, airline communications).
• Review and approve all terms and authorizations before we begin representation.

8. Our Commitment

• Transparency: All fees and terms are disclosed upfront.
• Professionalism: Our team follows global aviation and consumer protection standards.
• Ongoing Support: Assistance from case initiation to final outcome.
• Independence: We operate as a neutral advisory service, not on behalf of any airline.

Summary

• We offer Consultation & Advisory Services to all travelers, regardless of where they booked.
• Support includes refunds, changes, compensation claims, and disruption handling.
• Written consent is required before we act for any customer.
• Fees include up to 30% of successful recoveries, with full transparency.
• We cannot guarantee outcomes but ensure compliance, expertise, and professional guidance throughout the process.