Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to all users of www.sapphirefare.com, regardless of location. It is designed to comply with:

• General Data Protection Regulation (GDPR) – European Union
• California Consumer Privacy Act (CCPA/CPRA) – California, USA
• Children’s Online Privacy Protection Act (COPPA) – USA
• Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada
• Lei Geral de Proteção de Dados (LGPD) – Brazil
• Other applicable global data protection laws

By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

1. a) Personal Information
   Name, date of birth, gender.
   Contact details: email, phone number, address.
   Passport or travel documentation (if required for booking).
   Payment details (processed securely through third-party processors).
2. b) Travel-Related Information
   Flight preferences, booking history, special service requests.
   Frequent flyer or loyalty information (when provided).
3. c) Technical Information
   IP address, browser type, device information, operating system.
   Cookies, session tracking, and analytics data.
4. d) Sensitive Information
   Collected only when necessary (e.g., disability assistance, medical needs, dietary preferences)
   Always collected with explicit consent.

3. How We Use Your Information

Your information is used for:

• Processing flight bookings and issuing tickets through authorized consolidators
• Sending confirmations, itineraries, and travel-related updates
• Providing customer support, including advisory and consultation services
• Fraud detection, security checks, and regulatory compliance
• Marketing and promotional communications (opt-out available)
• Improving website functionality and customer experience

We process data based on legal obligations, contractual necessity, legitimate interests, or explicit consent, depending on the jurisdiction.

4. Sharing of Information

We do not sell personal data. However, we may share information with:

• Airlines, travel suppliers, and consolidators for booking fulfillment
• Payment processors and financial institutions
• Service providers assisting with analytics, IT infrastructure, or customer support
• Government agencies when legally required (e.g., immigration, border control, law enforcement)

All third-party partners must comply with strict privacy and data protection obligations.

5. International Data Transfers

As a global travel platform, your data may be transferred across borders. We use Standard Contractual Clauses (SCCs), Data Processing Agreements (DPAs), and equivalent international safeguards to ensure compliance with GDPR, CCPA, LGPD, and similar laws.

6. Data Retention

We retain personal data only as long as necessary for booking, regulatory, and legal purposes.

Travel booking and transaction records are typically retained for 7 years for auditing and compliance.

Data no longer required is securely deleted or anonymized.

7. Your Privacy Rights

You may have the following rights depending on your jurisdiction:

• Access – Obtain a copy of your personal data
• Correction – Fix inaccurate or incomplete information
• Deletion – Request erasure (“right to be forgotten”)
• Restriction – Limit how your data is used
• Portability – Transfer your data to another provider
• Objection – Opt-out of certain processing, including marketing
• Do Not Sell/Share (CCPA/CPRA)
• Withdraw consent at any time (for consent-based processing)

To exercise these rights, contact us at privacy@sapphirefare.com. We will respond within 30 days or as required by law.

8. Cookies and Tracking Technologies

We use cookies to optimize website performance, personalize content, and analyze usage.

You can manage cookie settings through your browser or our Cookie Preferences tool.

Third-party tools like Google Analytics may collect anonymized traffic insights.

9. Children’s Privacy

Our services are not intended for children under 13 (or applicable local age limits).

We do not knowingly collect data from children without verified parental consent.

10. Data Security

We employ strong industry-standard security measures such as:

• SSL encryption for sensitive data
• Secure server storage and access controls
• Firewalls and intrusion detection systems
• Employee confidentiality and data handling training

While we take extensive precautions, no system is entirely immune to security risks. Users must safeguard their login credentials and notify us of suspicious activity.

11. Consultation & Advisory Services

For travelers seeking assistance—whether or not their ticket was booked with us:

• We may act as an independent third-party advisor
• Services require written or digital consent
• In recovery cases, a success fee of up to 30% may apply

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect business changes, legal requirements, or regulatory obligations. Updates will be posted on this page with a revised effective date.

13. Contact Information

For privacy questions, rights requests, or concerns, contact us:

Sapphire Fare LLC
Registered Address: 1901 HAY TER UNIT LL2 Easton PA 18042-4650
📧 Email: privacy@sapphirefare.com
📞 : 1-855-470-0488